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Contact Support

If you need assistance with Automate Shipping Profiles, please contact us using one of the methods below.

Email Support

To request support by email, submit a support ticket directly from the app. We typically respond within 1 business day during regular business hours.

Email support on weekends and Canadian statutory holidays is limited. 

Our regular business hours are:

  • Monday & Tuesday, 7 am to 5 pm EST
  • Wednesday – Friday, 8 am to 5 pm EST
  • Saturday, 10 am to 2 pm EST

Urgent Support

For urgent situations, please click here to send us an email with the subject line ‘URGENT’.

App Status

For real-time updates during app downtime or technical issues, check out our Status page.

Be sure to add the Status page to your browser bookmarks. Or click the Subscribe To Updates button at the top of the Status page to receive status alerts by email.